Return & Exchange Policy
At The Premium Selection, we want you to be completely satisfied with your fine jewelry purchase. We understand that choosing the perfect piece is important, which is why we offer a flexible return and exchange policy.
30-Day Return Window
You may return or exchange eligible items within 30 days of delivery for a full refund or store credit. Items must be unworn, undamaged, and in their original packaging with all tags attached.
Eligibility Requirements
To be eligible for a return or exchange:
- Jewelry must be unworn and in original condition
- All original packaging, boxes, and certificates must be included
- Pearl necklaces and fine jewelry must show no signs of wear or damage
- Items must be returned within 30 days of delivery
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Earrings (unless defective)
- Custom or personalized jewelry pieces
- Items marked as final sale
- Jewelry showing signs of wear or damage
How to Initiate a Return
To start a return or exchange:
- Contact our customer service team with your order number
- Provide photos of the item and reason for return
- Wait for return authorization and shipping instructions
- Securely package the item with all original materials
- Ship the item back using a trackable shipping method
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We're happy to exchange items for a different size, style, or product of equal or lesser value. If you'd like to exchange for a higher-priced item, you'll be responsible for the price difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund, including return shipping costs.
International Returns
International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping method with insurance for valuable jewelry items.
Questions?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help ensure your complete satisfaction.